Terms of Service & Handover SLA

1. Scope of Engagement

Local Owner Leads executes dedicated cold outreach infrastructure, prospect list curation, and appointment booking on behalf of agency partners. Services are provided on a monthly subscription or contracted engagement basis.

2. The Handover Service Level Agreement (SLA)

To maintain absolute accountability, a lead handover is strictly credited toward campaign deliverables only when meeting the following criteria:

• Decision-Maker Status: The contact must hold legitimate executive leadership (Owner, Founder, Partner, Director, or VP).
• Confirmed Interest: Out-of-office autoreplies, opt-out requests, or hostile responses are never counted as deliverables.
• Pre-Call Dossier Delivery: Complete contact context and company digital presence audit must accompany the calendar booking.

3. No False Revenue Guarantees

We guarantee outbound operational excellence, 100% lead exclusivity, technical DNS insulation, and pre-qualified conversations. As closing an agency deal depends on your sales rep's pitch, pricing, and case studies, we do not make manufactured revenue promises or pay-per-closed-deal guarantees.

4. Mutual Termination & Retainer Terms

Client engagements are structured transparently without predatory 12-month lock-ins. Notice periods and onboarding timelines are clearly agreed upon prior to secondary domain warmup execution.