Cancellation and Refund Policy

1. Operating Principles & Infrastructure Reality

Local Owner Leads delivers dedicated B2B lead generation, cold outbound outreach, and booked discovery calls for digital marketing agencies. Delivering genuine results requires substantial upfront investment: purchasing dedicated secondary sending domains on your behalf, authenticating technical DNS records (SPF, 2048-bit DKIM, DMARC), maintaining 14 to 21 day automated inbox warmup software, and conducting manual human research on verified business owners. Our policies balance fair protection for our agency partners with the non-recoverable operational expenses required to build dedicated infrastructure.

2. 7-Day Free Pilot Campaign Terms

We offer prospective agency partners a risk-free 7-Day Pilot Campaign to evaluate our data depth, research quality, and response rate before committing to an ongoing monthly retainer:

• 100% Free ($0): The 7-Day Pilot is completely free. No credit card, deposit, or billing commitment is required to launch.
• Deliverables: We research your specific metro and industry niche, conduct isolated outreach, and deliver 2 to 3 tailored interested business leads over 7 days.
• Fair Use Abuse Protection: Because every pilot requires dedicated human prospect verification, free pilot campaigns are strictly limited to one (1) pilot per verified digital marketing agency domain. Prospective agencies must operate an active, legitimate business website and verifiable commercial presence. We reserve the right to decline pilot requests for saturated or non-verifiable entities.
• Replacement Guarantee: Pilot campaign leads are covered by our standard Lead Replacement Guarantee. If any delivered lead falls outside your agreed targeting criteria or is not a verified business decision-maker, it is replaced promptly at zero charge.

3. Month-to-Month Retainer Agreements

Following the pilot, paid campaigns operate on straightforward monthly retainers billed in advance. We do not lock agencies into long-term annual contracts or multi-quarter commitments. You have the flexibility to scale volume up, pause, or conclude your engagement month-to-month.

4. 14-Day Cancellation & Pause Notice

Either party may pause or cancel recurring monthly retainers at any time by providing written notice at least 14 days prior to the next billing cycle renewal date. Notice can be sent via email to info@localownerleads.com or submitted directly to your dedicated account desk on WhatsApp. When notice is received with at least 14 days remaining, no further monthly invoices are issued, and campaign activities conclude at the end of the paid 30-day period. Because domain renewals, warmup maintenance, and custom list research are provisioned 14 days in advance, cancellation requests submitted with fewer than 14 days remaining before renewal will apply to the subsequent billing cycle.

5. Refund Policy on Paid Retainers & Setup Infrastructure

Because B2B cold outbound involves non-refundable third-party domain purchases, technical inbox configuration, software subscriptions, and intensive manual prospect research, payments for active monthly cycles and setup fees are non-refundable once work has commenced. Instead of refunding active labor and purchased technical infrastructure, we stand behind our work through our explicit, contractual Lead Replacement Guarantee.

6. Comprehensive Lead & Appointment Replacement Guarantee

We maintain strict quality criteria for what qualifies as a billable positive lead or booked discovery call. A lead or meeting qualifies for an immediate, free replacement under the following conditions:

• Verified No-Show: The prospect fails to attend the scheduled discovery call, and does not reschedule or respond within seven (7) business days despite follow-up.
• Wrong Decision-Maker: The prospect is provably an employee or individual who holds no commercial authority or decision-making power over marketing and operational budgets.
• Out of Scope: The business is located outside your agreed metropolitan territory or falls outside your agreed target industry vertical.
• Invalid Information: The direct email or contact phone number provided is non-functional or disconnected.

Replacement Window: To claim a replacement, simply notify your account team or reply to the handoff email within forty-eight (48) hours of the scheduled meeting or handoff date. Replacement leads are prioritized in the active campaign queue at zero additional cost.

7. Lead Handoff Tracking & Google Sheet Verification

To maintain absolute transparency and eliminate confusion over delivered volume, all campaign leads and booked calls are logged in real time into a shared, live Google Sheet Lead Tracker. Every record contains: Generation Date, Prospect Name, Designation, Work Email, Company Name, Website URL, Industry / ICP, Geographic Location, Phone Number, and Complete Interaction Notes (including exact conversation history). Handoffs also occur via direct email introductions and calendar appointments with Google Meet or Zoom links.

8. Chargeback Prevention & Dispute Resolution

We are dedicated to fair, transparent agency partnerships. By engaging our services, agency clients agree to communicate directly with founder Vimlesh Kumar at info@localownerleads.com or via phone/WhatsApp at +91 99114 12895 to resolve any operational discrepancies or request eligible lead replacements prior to initiating any payment processor dispute or chargeback.

9. Questions & Policy Inquiries

For any questions regarding our cancellation notice period, billing cycles, or replacement criteria, reach out directly to our team at info@localownerleads.com.